Refund & Return Policy

Every Vego Garden purchase has a 100% satisfaction guarantee. We have a 100-day return policy, which means you have 100 days after receiving your item to request a return & refund.

Please note: Due to increased volume, return shipping labels may take up to 10-14 business days to be sent

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to be able to provide proof of purchase, usually in the form of your order confirmation email.

Returns

To start a return on an order that has been delivered, simply visit returns.vegogarden.com and follow the steps there. If your return is approved, we’ll send you an email to confirm the return request. Items sent back to us without first requesting a return will not be accepted. As a courtesy, Vego Garden will cover the charge of one return label. If your order consists of more than one item the price of the remaining return labels will be deducted from your refund.

Returns should be shipped to us by U.S. mail, UPS, FedEx, or other standard shipping method to:

Vego Garden Fulfillment Center

1521 Greens Rd STE 100,

Houston TX 77032

Cancellations & Changes

If you have placed an order and wish to make a change such as (but not limited to) color, size, configuration, or delivery address, there is a reroute fee if your order has already shipped but not delivered. Please note that this fee is $18 for each individual item that is being rerouted. As a courtesy, Vego Garden will cover the charge of one package. If your order consists of more than one item the price of the remaining return labels will be deducted from your refund.  

Damages and Defects

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take up to 1 week for your bank or credit card company to process and post the refund.

For questions related to our Return & Refund Policy contact us at [email protected].